Control & Six SIgma Research Paper Example | Topics and Well Written Essays - 1000 words

Control & Six SIgma - Research reputation ExampleThe do work flow diagram of disability in do of the hotel looks ok but disrespect of the normal play the average duration is more(prenominal) than the standard time. One of the reasons that can be mute from the shown process is that the room cleaning inspection and repair should be on more proactive basis. The customer without the precedent reservation need to wait for the room to be ready, which is one of the most important factors that increases the average time for check in process. Another important factor is that the customer swear out is poor because of the data retrieving method acting looks slow regarding the room availability for the novel customers without prior reservations. Now the question arises how the check in process should be improved? One of the most emerging strategies for the hotel management process is the use of the self dish up for check-in hotels. Patrick Avery (2008) worked on the report under t he head of Kiosk Marketplace to publish the report on self service for check in hotels. The process is based on online method like cash machines. The Hotels should bear the Hotel Reservations in ATMs to lower the service time .The strategy should follow in a way that even so the walk in customers should use the ATMs to check for the availability of the rooms and if it is available, reserve the room get the counsel from the GPS system and move straight to the room. The hotel management should also incorporate the efficient cleaning methodology to reduce the time frame for the availability of the room. The bellman if needed by the customer should be allocated with the ATM system, during the reservation process. Additionally the availability of Bellmen should also be incorporated in the reservation process on with the time frame for the service. Now moving towards the check out process, the process is also very much(prenominal) inefficient because the average time that the hote l takes is more than 3 minutes, whereas the standard process should not take more than 2 minutes. The check out process should also be do through self service ATM channel. Insert the ATM card in the Hotel ATM, check the bill and make the payment through the machine and reserve the bellman for the luggage. In both of the check in and checkout process through the self service method customers ID verification can automatically be done through the machine. Therefore, the whole process will save considerable time. 2. Pick one hotel offering and save a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to involve all costs, resources, and management functions. Incorporation of self service installing can be the new process for the check in and checkout service by the Hotel. The hotel Escargo is currently facing a major worry in the overall time manageme nt for its services. The Availability of ATM service with the self service facility in the ATM software for Hotel reservations can be the most beneficial strategy for the Hotel to improve customer satisfaction. The detailed explanation of the new process for the ATM service particularly for Check In process Is as follows along with its chart is given below. For Reservation & Check In Service The Current check in service of Hotel Escargo is time taking and reduces the customer satisfaction level. Therefore, the new strategy of self service check in facility can reduce the time f