'Service Request Sr-Kf-013\r'

'Running head: receipts REQUEST SR-KF-013 Service Request SR-kf-013 for Kudler exquisitely Foods University of phoenix Online stemma Systems BSA 310 Manuel Torres, MSc September 14, 2009 Introduction Kudler comely Foods put forth a service implore for the development of its Frequent Shopper Program. According to Apollo (2004), this program leading track purchases of individuals to accumulate consignment points for redemption by the node. The subjection points testament be redeemable for pose items, specialty foods and other products or services.The behavior patterns of node purchases will directly help Kudler comely Foods to evoke sales scourts. The following paragraph will center on on the newly proposed electronic commerce website. by and by laying show up the aspects of electronic commerce, the issue of truth will be brought forth. Once the reasoned aspects of the patronise shopper program are understood, ethics fag end be brought to the table. Security con siderations will be proposed with a financial analysis to justify expenditures with the development of the frequent shopper program.Fin aloney, fight the benefits and liabilities for the proposed frequent shopper program. Electronic Commerce Aspects Kudler exquisite Foods has proposed creating an electronic sales database of all their products that coffin nail be think to a website. In return this will go surface customers to purchase both of his or her items online and project them shipped to his or her homes. With the creation of this electronic commerce, devotion points poop be added to online purchases as well as physical purchases. The loyalty points can also be redeemed for invest items and specialty foods on the website.Before a customer can purchase products online they moldiness memorial their name, e-mail address, get off address and credit card information. After providing the proper(a) information they will be prompted to create a user name and password for future use. When an grudge is set up for a customer, bonus loyalty points could be compensaten as an incentive to register with Kudler amercement Foods. All customer information will be stored in a database at the La Jolla main office. A link on the website can be connected to partnerships and external companies for a supercharge variety of rewards.A search utility will be available to help customers find specific items quickly. Kudler Fine Foods electronic commerce website will have a shopping cart function which will force back a customer to a check egress page which allows the customer to use his or her loyalty points towards the total cost of their purchases. juristic The legal aspects of creating an electronic commerce website are minimal. The minor legalities needed for the website benefits Kudler Fine Foods because According to Apollo (2003), Anne Shousha is Kathy Kudler’s sister-in- constabulary and her only legal counsel.Anne Shousha is a successful tax attor ney and only charges Kathy $ light speed an hour for formal meetings and nothing for telephone calls. take into custody laws and customer rights are the only parts of law that Anne Shousha will have to investigate to insure legal protection of Kudler Fine Foods. Ethics To the average psyche buy items online and having them delivered to his or her home is convenient. When businesses force customers to relent up private information for statistical reasons so that they can buy from them online, their ethics are in question. Some companies require phone numbers even though they are not needed for any reason.In today’s world, people expect to have to create an account with a company when he or she purchases items online. Not every person realizes that all his or her information gets traded with other companies. Kudler Fine Foods should photograph under consideration the privacy of their customers by confine the information needed for purchases and never trading customer inf ormation with another company. Security Considerations Realizing that customers have to give up private information such as addresses and credit card numbers to make a purchase; Kudler Fine Foods must onsider high security measures in their budget. A good portion of the $5,000 in the budget section of Apollo (2003), Kudler Fine Foods has set away for the radiation pattern and development of their website should go towards an encrypted server. The encrypted server will secure a connection to their website so that a hacker cannot view a customer’s information. By encrypting the server a tiny rent icon will show up in the address bar of a customer’s browser which makes the customer feel safer when purchasing from Kudler Fine Foods website. ConclusionKudler Fine Foods has a well thought out plan to create an electronic commerce that customers can earn loyalty points and redeem them by purchasing items online. This website should definitely increase sales and profits fo r Kudler Fine Foods. They must pay close attention to the design of the website so that it will appeal to customers. Kudler Fine Foods must give attention to the legal and ethical aspects of fetching customers information. Finally, they must also make sure that they run into into consideration the gains and losses from giving loyalty points out to customers. References Apollo Group, Inc. 2004). Kudler Fine Foods. Marketing Overview. Retrieved September 13, 2009. BSA/310 â€Business Systems. https://ecampus. phoenix. edu/secure/aapd/cist/vop/Business/Kudler/Sales/KudlerSM001. htm Apollo Group, Inc. (2003). Kudler Fine Foods. Budgets. Retrieved September 13, 2009. BSA/310 â€Business Systems. https://ecampus. phoenix. edu/secure/aapd/cist/vop/Business/Kudler/Finance/KudlerBudget001. htm Apollo Group, Inc. (2003). Kudler Fine Foods. Legal Overview. Retrieved September 13, 2009. BSA/310 â€Business Systems. https://ecampus. phoenix. edu/secure/aapd/cist/vop/Business/Kudler/Admin /KudlerAdmin002. htm\r\n'