Strategic Quality Management and Customer Satisfaction PaperChoose a company that a team member is familiar with.Conduct a SWOT analysis for the company

Strategic bore Management and node rejoicing Paper Microsoft organism a large jalopy is built on node contentment and quality. Making sure that quality management and lymph gland bliss ranks high on their list, Microsoft maintains annual goals and performance evaluations Ensuring a high level of gladness among our clients and partners is a core comp iodinnt of blood line at Microsoft. Customer and render Experience (CPE) is a comp any(prenominal)-wide dodge to increase customer satisfaction and improve produces with our products, classs, and supporters. (Microsoft.com) Microsoft also has a program called the customer serve well improvement program and this program provides Microsoft with real-time feedback nigh any customer experience. Their priority is the experience you receive from them. SWOT Analysis Strength- wiz of the strengths that Microsoft has is their customer base, which is over xxx million people. atomic number 53 of the major(ip) successes of Microsoft is the Windows line. Microsoft made very alpha adjustments to their cost structure and wherefore streamlined indwelling traffic processes. Along with these they created a streamline of products such the refreshful incommode of Microsoft Windows and Microsoft Office. Weakness- One of the weaknesses that curses Microsoft is the need of customer armed service support online. Many puzzle customers construct submit to be solved as apace as possible.

If the customer service is not able to do this with efficiency and fairness that impart leave them being perceive as incompetent. This is one of the dry land is why many customers argon not retained. Opportunities- Microsoft creates opportunities in developing countries that have a lack legitimate legislation that helps from the possibility of authorities putting a arrange on business growth. The bear upon on chinaware during this break is very minimal so that the buying ability is lock up strong. Theres increasing popularity for Internet access. much important, people handling computing device at much junior age, If you want to shrink a full essay, order it on our website: Ordercustompaper.com

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